More About Me

Damon A. Jones

Email: damonjones111@gmail.com

Tel: 917-965-2093 / Cel: 646-942-4265

Professional Profile

An experienced Information Technology Management professional with skills related to Architecture with customary end-user Personal Computing / Data Centricity. Currently, seeking a part-time position in a Call Center with room for development and growth as a soon to become Manager with Leadership skills and Team Collaborator

Core Skills

LAN/WAN Networking, Windows Operating System, DBMS Management, PC Software installation and Configuration, Desktop Publishing, some Apple MAC software experience, Microsoft Office Suite, General Accounting, Browsers: Internet Explorer, Mozilla Firefox, Google Chrome) Mobile Devices: Tablets, Android, and iPhones.

Work History

Digital Document Backup Operator - Metropolitan Transit Authority (MTA) Procurement Department

August 2020-February 2022

Demonstrated Information Management Skills

Used the document staging process and image conversion process to supply data for the company’s repository to ensure that the company has a physical mass backup source of data at hand when needed.
Afterward reassembled and collated the documents and returned them to the vertical file for permanent storage so that the office staff could access it quickly.

Teleservice Representative- Alphapointe, Richmond Hill, NY

August 2014-May 2018

Demonstrated Communication/Information Management/Customer Service Skills

Offered direction to restore the company-wide network (LAN) just after a network outage by suggesting contacting the Internet Service Provider for immediate assistance and providing an external form of communication connection with the service provider.
Provided Q&A sessions nationally with multiple campaigns over the phone using a database, on-screen script, and Voice over Internet Protocol (VOIP) system.
Implemented Active Listening Skills to record key details and offer critical responses to obtain relevant information while demonstrating a patient and professional demeanor.
Oversaw 20-25 calls per day daily.

IT TransportTechnician - Insight Global/COMPUCOM, New York

June 2013 - July 2013 (30 Day Contract)

Demonstrated Information Technology Management/Equipment Management Skills

Studied users’ technology cubical/office environments at the workplace to replicate it in the new workplace to ensure that the original design is implemented to ensure the users’ daily work is not interrupted.
Disassembled the office computer equipment and prepared it for it to be shipped to the new office location.
On this project, as a member of nineteen others on a team, performed this operation for 250 workstations in two days.

IT Helpdesk Technician - Lighthouse International, Inc. New York, NY

July 2011-January 2012

Demonstrated Customer Service/Office Equipment Management Skills

Provided office staff relations management skills in the client support area.
Provided tech support to various departments in the company, including software installation, external hardware installation, and resolution directions.

Technical Assistant - New York Airport Services Brooklyn, NY

2-2008 to 4-2009

Demonstration of Information Technology Management in a Clerical setting.

Collated the company’s vehicle files.
Staged the company’s vehicle data for imaging and storage in the repository.
Performed duties as an office receptionist, office switchboard operator, and greeting patrons.

Education

Colorado Technical University Colorado Springs, CO

Master of Science Management IT Management (MSM)

Graduated 2010

Triple core concentration included LAN/WAN Networking, Project Management, Database Management

New York City College of Technology Brooklyn NY

Bachelor of Technology, System Technology (BT)

Graduated 2009

Triple Core major includes LAN/WAN Networking, Database Management, and Project Management with a mirror of Business.

Bronx Community College Bronx, NY

City University of New York

Associate degree in Applied Science, Data Processing (AAS)

Graduation 2003